This Refunds & Cancellations Policy explains how refunds, cancellations, downgrades and billing changes are handled for UK Bartenders’ Guild Ltd (“UKBG”, “we”, “us”, “our”).

This policy should be read together with the UKBG Membership Terms & Conditions and Privacy Policy.

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1. Cooling‑Off Period (Statutory Right)

In accordance with UK consumer law, a fourteen (14) day cooling‑off period applies to first‑time paid purchases made online.

During this period, you may cancel your purchase and receive a full refund only if:

• the service has not yet commenced, and

• no paid benefits, access, listings or promotional features have been activated or used.

Where paid services or benefits have commenced within the 14‑day period, the cooling‑off right is deemed waived and no refund will be issued.

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2. No Refunds After Service Commencement

Once a membership or directory service has started, fees are non‑refundable, including where:

• a membership or directory plan is cancelled mid‑term,

• access is lost due to cancellation of payment,

• a subscription is downgraded,

• the service has been partially used.

No refunds are provided for:

• unused time,

• missed activity,

• suspended or terminated access due to breach of terms.

 

3. Auto‑Renewal and Cancellation

Paid memberships and directory plans renew automatically unless cancelled before the renewal date.

To avoid renewal charges:

• The payment method must be cancelled before the renewal date.

Cancelling a payment method results in cancellation of the associated service. Access ceases immediately and no refunds are issued for time already used.

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4. Directory Plans (Essential & Platinum)

Directory plans are commercial listing services.

Platinum Directory Plan

• If payment fails or is cancelled, the listing will be downgraded to the Essential Directory Plan unless full cancellation is requested.

• Promotional features and enhanced visibility cease immediately.

Essential Directory Plan

• Free listings remain active unless removed by the listing owner or UKBG.

• Listings are deleted only on request or where removal is required under UKBG policies.

 

5. Listing Approval and Refunds

All directory listings are subject to review and approval.

UKBG reserves the right to decline or remove listings that are incomplete, inaccurate, misleading, inappropriate or unlawful.

Where a listing is declined after review, no refund will be issued unless the cancellation occurs within the statutory cooling‑off period and no services have commenced.

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6. Responsibility for Listing Content

Listing owners are responsible for keeping all directory information accurate and up to date.

Refunds will not be issued due to:

• outdated information,

• incorrect details supplied by the listing owner,

• changes in business circumstances.

 

7. Reinstatement After Cancellation

Reinstatement of a cancelled membership or directory plan (including cancellations made in error) is entirely at the discretion of the UKBG team and is not guaranteed.

Where reinstatement is approved, services may resume without refund or credit for lost time.

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8. How to Request a Cancellation or Refund

All cancellation or refund requests must be submitted in writing by email to:
info@ukbartendersguild.co.uk

Requests will be reviewed in accordance with:

• this Refunds & Cancellations Policy

• the Membership Terms & Conditions

• applicable UK consumer law

 

9. Policy Updates

UKBG may update this Refunds & Cancellations Policy from time to time. The most recent version will always be published on the UKBG website.